Customer Service

Eduporium, Inc. (“Eduporium”) accepts returns, exchanges, or issues refunds for all eligible items that are purchased from our online store or sales representative.

Our mission is to serve individuals and the educational community with the proper products, services, content, and tools in order to help them achieve the highest quality STEM and STEAM teaching and learning inside and outside the classroom. We are always willing to work with any customer that has a concern or grievance regarding a prior purchase. Our objective in working directly with our customers is to ensure they are fully satisfied with their entire purchasing experience when shopping with Eduporium, Inc. and have received the highest level of customer service in order to correct any issue that may arise.

Please contact our Sales & Operations specialists by emailing us at support@eduporium.com or sales@eduporium.com, or giving us a call at (617) 600-7230 or toll free at (877) 252-0001 to speak to one of our US-based representatives.

Return Policy:

Accepted Returns, Exchanges and Refunds for Orders That Meet the Following Criteria:

Return, refund, or exchange must be requested within 25 days from date of receiving order as determined by shipment provider delivery date
Factory Sealed items
Defective or Dead on Arrival (DOA) Items
Incorrect item delivered
 

Criteria & Terms of Returns, Exchange, and Refund:

Customer must obtain a valid Return Merchandise Authorization (RMA) number from an Eduporium, Inc. representative.
Items must be eligible for returns by Original Equipment Manufacturer (OEM) or Eduporium,
A restocking fee of up to 20% of the product price may be applied, based on the manufacturer's policy.
Shipping cost for returns will be covered by the customer unless product is defective or Eduporium is found to be at fault for damage.
If you return Product (a) without an RMA from Eduporium (b) beyond the 25-day return period, or (c) without proper packaging, Eduporium, retains the right to refuse the refund
 

Opened Box:

Open box items are not accepted for any reason unless product is defective upon arrival, the incorrect item was delivered, or damaged at fault of Eduporium
An open box charge may apply in unique circumstances

Damaged Upon Arrival:

If product is fully defective or damaged upon arrival, Eduporium will cover all costs associated with return, exchange, or refund.
Appropriate proof of defect or damage is required in most return situations unless otherwise specified. Such proof will help ensure a timely return or exchange process.
These terms may not apply in all situations. Eduporium has the right to dispute any claim that is suspected of fraud, misinformation, or illegal conduct.
 

Returns, Exchanges, or Refunds Will Not Be Accepted or Issued for:

Electronic Software Download (ESD) Purchases
Original Equipment Manufacturer (OEM) Products
Special Order or Custom Order Items, unless otherwise specified
End-of-life Products or specific products which are no longer supported, accepted, or offered by OEM, distribution, or Eduporium
Open box items that function as advertised
Purchases that surpass the 25-day deadline, unless otherwise specified by Eduporium
 

Please fill out the form below to request a Return Merchandise Authorization (RMA):

You can also request a return by emailing us at support@eduporium.com or calling us at (617) 600-7230 or toll free at (877) 252-0001.

Warranty Policy:

Original manufacture warranties apply to all products purchased through Eduporium, Inc. except for extended warranty items, which may be purchased through Eduporium, Inc. directly or from OEM in certain circumstances for eligible and participating manufacturers or products.

Additionally, Eduporium, Inc. warranties purchased through us may apply for certain custom purchases, products, and bundles. Terms specified on contractual agreements, which will be specified during negotiation, purchase, or both will apply above all other terms stated.